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FirstBank has reaffirmed its leadership in digital banking with the expansion of its Digital Xperience Centre, a state-of-the-art facility designed to deliver cutting-edge financial services.
Speaking at the launch, Managing Director/CEO Olusegun Alebiosu emphasized the bank’s commitment to global banking standards.
“The Digital Xperience Centre is equipped with state-of-the-art features designed to provide a seamless and interactive banking experience,” Alebiosu stated.
Key Features of the Centre:
AI-Powered Humanoid Robots – Real-time customer interactions for inquiries and guidance.
Video Banking Services – Remote access to relationship managers and support teams.
Contactless ATMs – Smart-screen ATMs for fast, secure transactions.
Automated Account Opening & Card Issuance – Instant account setup and card delivery.
AI-Driven Security – Enhanced fraud prevention and transaction safety.
The Group Head of Branch Operations and Services, Abimbola Kunle-Ajayi, praised the centre’s efficiency, highlighting how transaction times have been drastically reduced.
“A transfer that once took 15-20 minutes now takes less than two minutes. Customers can also complete card vending and ATM withdrawals in just a few minutes,” she noted.
FirstBank introduced its first Digital Xperience Centre in Victoria Island, Lagos (2021), followed by branches at the University of Ibadan (2023), Abuja Wuse New Market (2023), and Banana Island, Lagos (2024).
This initiative aligns with FirstBank’s broader mission to revolutionize banking in Nigeria by providing customers with world-class digital financial solutions.
Subsequently, solidifying its dominance FirstBank recently received approval to construct a 40-story eco-friendly headquarters in Eko Atlantic City set to become Nigeria’s tallest building. The landmark project reflects FirstBank’s vision of blending technology, sustainability, and innovation to redefine Africa’s financial sector.
