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MTN Nigeria has issued a public apology to its customers following widespread complaints about a sudden 200% increase in the price of its popular 15GB data bundle.
The price hike, which saw the cost of the weekly data plan rise from N2,000 to N6,000, sparked outrage among customers on social media.
In a message shared on social media, MTN acknowledged the frustration of its customers and sought to address the growing discontent. The message read:
“To our 15G digital bundle lovers. You dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.”
“We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.”
“In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”
The Nigeria Labour Congress has condemned the implementation of the 50% tariff hike, demanding an immediate reversal.
Other telecom operators, Airtel and Globacom, are expected to follow MTN’s price increase, having received approval from the Nigerian Communications Commission for a 50% tariff hike in January.
